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Salesforce Health Cloud Accredited Professional Sample Questions (Q67-Q72):

NEW QUESTION # 67
Bloomington Caregivers is implementing Health Cloud to reduce manual processes for its Contact Center agents. To help streamline caller authentication, the company plans to leverage out-of-the-box Health Cloud features.
Which Health Cloud feature should a consultant recommend the company use in this scenario?

A. Customer Identity OmniScript Templates
B. Identity Verification Flow Templates
C. Reusable Verification FlexCards
D. Verify Customer Identity Process Flow

Answer: B

Explanation:
To help streamline caller authentication for Contact Center agents, a consultant should recommend Bloomington Caregivers use the Identity Verification Flow Templates feature in Health Cloud. This feature allows agents to launch a flow from the utility bar or a record page to verify a caller's identity before processing their requests involving sensitive information. The flow prompts the agent to search for the caller in Health Cloud, select a reason for the call, ask verification questions based on predefined rules, and capture engagement details8. Customer Identity OmniScript Templates, Reusable Verification FlexCards, or Verify Customer Identity Process Flow are not features that exist in Health Cloud.

NEW QUESTION # 68
Bloomington Caregivers want to offer its patients remote monitoring to bring data from patient devices into Health Cloud. Which set of records should an administrator populate to implement this functionality?

A. Units of Measure, Code Sets, Remote Monitoring Device Types, Care Episodes
B. Units of Measure, Remote Monitoring Device Types, Care Observations, Code Sets
C. Code Sets, Biometrics, Care Observations, Chart Metrics
D. Code Sets, Units of Measure, Care Metric Targets, Care Observations

Answer: D

Explanation:
To implement remote monitoring functionality in Health Cloud, an administrator should populate the following records:
Code Sets: These are records that define the codes and descriptions for various types of data, such as care metrics, care observations, or units of measure. Code sets help standardize the data and enable interoperability with external systems1.
Units of Measure: These are records that define the units of measurement for various types of data, such as weight, blood pressure, or temperature. Units of measure help convert the data into a common format and enable comparison and analysis2.
Care Metric Targets: These are records that define the target values or ranges for various types of care metrics, such as blood glucose level, heart rate, or oxygen saturation. Care metric targets help monitor the patient's health status and identify any deviations or risks3.
Care Observations: These are records that store the data collected from patient devices, such as blood pressure monitors, glucose meters, or pulse oximeters. Care observations help track the patient's health progress and provide insights for care management4. Remote Monitoring Device Types, Biometrics, Chart Metrics, or Care Episodes are not records that are required for remote monitoring functionality.

NEW QUESTION # 69
Which three of the following statements are true about Care Plan Templates? (Choose ThreE.

A. When creating a care plan with a template you can change the offsets of the tasks.
B. Care plan templates can only be used when creating a new care plan.
C. The sort order of the Task group by Fields can be changed under custom setting task group.
D. Care plan templates must include at least 1 problem, 1 goal and 1 task.
E. When creating a care plan with a template you can unselect tasks so they will not be included.

Answer: B,D,E

NEW QUESTION # 70
Bloomington Caregivers has set up Health Cloud and needs to analyze patient referrals through Salesforce reports and dashboards. Which Health Cloud unmanaged package should a consultant recommend to deliver a prebuilt dashboard and reports?

A. Health Cloud Reports for Patient Referral Management ...
B. Health Cloud Network Management Reports
C. Health Cloud Member Referral Management Reports
D. Health Cloud Referral Management Reports

Answer: A

Explanation:
B is correct because Health Cloud Reports for Patient Referral Management is an unmanaged package that delivers a prebuilt dashboard and reports for analyzing patient referrals. The dashboard shows metrics such as referral volume, referral status, referral source, and referral outcome. The reports provide more details on each metric and allow users to filter by various criteria.

NEW QUESTION # 71
Which entity in Health cloud is used to store the details of a vaccine being administrated?

A. Patient Immunization
B. Medication
C. Procedure
D. Encounter

Answer: A

NEW QUESTION # 72
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